We hope to deliver to you quality, hand-crafted products, as well as first-rate customer service.
Listed prices are exclusive of taxes. Tax rates are calculated based on Canadian sales tax in British Columbia.
All prices are subject to change without notification.
orders & payments
All online payments to Atelier Grandi are processed through PayPal.
Since all clothing items are custom-made, your order will not be processed until a completed order has been received. A complete order includes:
1. full payment,
2. your measurements,
3. your fabric and colour choices
If your order is incomplete, you will be notified by email. An order that remains incomplete after 10 business days of the initial order may be cancelled.
A made-to-measure order cannot be cancelled once is it under production. Please be certain about your selection before placing an order.
shipping & delivery
You will be notified by email once your order has been shipped, with a confirmation of the estimated time of arrival.
All shipments outside the Greater Vancouver region are sent through Canada Post, via regular parcel.
Shipping costs are subject to change without notice.
Although it is not advisable to rush the bespoke process, it is possible to expedite an order. A CAD $49 premium is applicable for a 7-business-day turnaround on production.
For priority shipping within Canada (Canada Post Priority shipping), an additional $39 is applicable on top of the atelier’s listed shipping prices.
For priority shipping everywhere else, please contact us for an estimate of priority shipping rates.
Your satisfaction is important to us. I hope to deliver to you quality, hand-crafted products, as well as first-rate customer service.
Custom tailoring can sometimes pose challenges between the measurement and production stages. That’s why, all our custom-made clothing items come with a guarantee of exceptional fit. If, for whatever reason, you find that the finished product is not up to your satisfaction, please contact us and we will make it priority to resolve the issue.
As all made-to-measure garments are specific to your measurements, once made, an item cannot be returned.
Thank you for shopping at Atelier Grandi.
Please do not hesitate to contact us should you require any assistance.